FAQ
Airport Transfer - US$ -- per car per way (maximum 4 guests). Return Airport Transfer - US$ -- per car (maximum 4 guests). Additional guests are charged US$ per way. To book airport tranfers please go to our e-concierge service
We normally respond to all emails within 24 hours during normal business hours:
Monday - Friday 8.00am - 6.00pm
Saturday - Sunday 8.00am - 4.00pm
Outside of the hours above, we will respond as soon as possible.
For urgent requests please call +62 811------
Yes, Prime Plaza Hotel Mataram offer a babysitting service. Child minding/babysitting service is available at Rp. --,000 per hour, minimum 2 hours. An additional Rp. ---,000 is charged for service after 10pm to cover taxi transport. Booking the day before is essential.
For more information on how it works please visit our website for Prime Plaza Hotels Mataram
3 Adults with a Rollaway Bed at an additional charge of USD -- per night inclusive of breakfast.
Tours can be booked during your stay at our Tour Information Centre.
Unless you have chosen to Book, Pay and Save, your credit card is only required to guarantee your booking and will not be charged prior your arrival. Upon arrival, you require to settle the total amount of your stay.
In case you cancel your reservation, your credit card will be charged according to our cancellation and no show policy in case your booking is cancelled after the stated deadline or in case you are No Show.
Yes. All room rates shown online include breakfast.
Room Inclusions
- --- Rooms: Rate includes breakfast for 2 people.
- One additional rollaway bed (maximum per room) is allowed and automatically includes breakfast.
